Terms of Service

VEQO provides access to software for maintaining a food diary, counting calories, and tracking macronutrients. The Service includes food recognition features using artificial intelligence based on uploaded photos, voice messages, or text input.

WARNING: VEQO is NOT a medical application.

• The information provided by the Service (including calorie calculations, macros, and dietary norms) is strictly for informational and advisory purposes.
• The Service is not intended for diagnosing, treating, or preventing any medical conditions.
• Before starting any diet, altering your eating habits, or starting a fitness regimen — especially if you have chronic illnesses, allergies, or are pregnant — you must consult a qualified physician or dietitian.

The Service utilizes third-party Artificial Intelligence APIs (including LLMs) to analyze photos and voice input.

• AI may make errors in recognizing food items, estimating their weight, or determining caloric content ("AI hallucinations").
• The User is obligated to review the AI's output and manually correct the data if necessary.
• The Service is not liable for inaccuracies in calculations caused by machine learning algorithm errors.

When using the Service, the User agrees to:

• Provide accurate data during registration and profile setup.
• Not use the Service to upload illegal, offensive, or malicious content.
• Not attempt to disrupt the application's functionality, reverse-engineer the software, or make automated (spam) requests to the API.
• Maintain the confidentiality of their account credentials and not share access with third parties.

Some features of the Service are free, others require a paid subscription. The list of paid features and the subscription price are shown in the application before payment.

• A new user may receive trial access to paid features for a limited period. When it ends, access automatically reverts to the free tier unless a subscription is purchased; no money is charged for the trial period.
• Payment is made through the method available in the application. For purchases through an app store (App Store, Google Play), the store collects the payment, and the order of payment, renewal, and refunds is governed by that store's rules and your account terms with it.
• A subscription renews automatically for the next period unless cancelled before that period begins. Cancellation is done in the account settings of the store through which the subscription was purchased. After cancellation, paid access remains until the end of the period already paid for.
• Refunds for a subscription are handled under the rules of the store through which the purchase was made: the store collects the money and the store issues the refund. Contacting Platform support does not replace contacting the store.
• The subscription price may change. A change does not affect a period already paid for; you will see the new price before confirming the next payment.
• The set of paid features may change and expand. We do not reduce the scope of features you have already paid for within the paid period.
• A paid subscription does not buy a result: it unlocks features of the application. The Service gives no guarantee of weight loss, fitness, or any other personal outcome (see §2).

A User may invite other people using a personal link or code. When the programme conditions are met, both sides receive a reward — the inviting User and the invited one.

• The primary reward is gift access to paid features for a period stated in the application. Gift access is not money, cannot be exchanged for money, and cannot be transferred to other people.
• A reward is granted for a new user who did not previously have an account in the Service, and only once per such user. Inviting yourself, registering with your own details, and creating accounts for the sake of rewards are prohibited.
• For certain categories of users (in particular, coaches) the Platform may pay a monetary reward. Payment is made to a bank card or an electronic wallet whose details the recipient provides, after a holding period and verification of the accruals, starting from a minimum amount. The holding period, the reward amount, and the minimum amount are stated in the application. A monetary reward is paid to users whose payout details in the Republic of Uzbekistan have been verified; gift access is not limited by territory.
• The Platform itself withholds and remits the tax on the monetary reward, acting as the tax agent: the recipient does not need to declare or pay this tax, and the amount payable is already shown net of the tax withheld. The Platform may request from the recipient the data required to make the payment, calculate, and pay the tax.
• A reward is cancelled if the invited user's payment was refunded or cancelled, and also where bad-faith behaviour is detected: inflated referrals, fake accounts, automated registration, or misleading the invited person. In such cases accruals are voided, withdrawals are blocked, and the account may be suspended.
• The programme terms (the amount and type of reward, the periods, the minimum payout) are stated in the application and may be changed, and the programme itself may be suspended or discontinued. Accruals already confirmed and available for withdrawal are preserved.

The Service allows payment for a coach's services. The services are provided by the coach as an independent person; the Platform does not provide coaching or consulting services and only organises settlements between the client and the coach.

The terms of such settlements, including refunds and allocation of responsibility, are governed by a separate Public Offer on the organisation of settlements for coach services, available in the application and at veqo.app/offer. Paying for a coach's services constitutes acceptance of that offer.

The Service is provided on an "as is" and "as available" basis. We do not guarantee that the application will operate uninterrupted, delay-free, or error-free. We reserve the right to suspend the Service for maintenance, updates, or other reasons without prior notice.

In no event shall the developers and owners of VEQO be liable for any direct, indirect, incidental, or punitive damages, including but not limited to:

• Health or well-being issues arising from following the application's recommendations.
• Deletion, corruption, or failure to store any user data.
• Temporary unavailability of the Service.

We reserve the right to amend this Agreement at any time. The current version, with its version number and effective date, is always available within the application. Continued use of the Service after the changes take effect constitutes your acceptance of the revised Agreement.

VEQO is distributed through app stores — the App Store and Google Play. This Agreement is concluded between you and «VELOX» MCHJ, the company that owns VEQO. The store you installed the application from is not a party to this Agreement: we, not the store, are responsible for the application and all of its content.

Please direct any questions, complaints, or claims regarding the application to us: «VELOX» MCHJ, 5th Katta Hasanboy Lane 58, Tashkent, Uzbekistan. Support — support@velox.biz; the company's official address for claims — info@velox.biz.

If you installed VEQO from Google Play, we remain the seller of the application and the responsible party: Google provides the distribution platform and is not a party to this Agreement.

If you installed VEQO from the App Store, the following terms, which Apple requires of every application in its store, apply in addition:

• This Agreement is concluded between you and us only. Apple Inc. is not a party to it, and we, not Apple, are responsible for the application and its content.
• The licence to the application is personal: it is non-transferable and valid on Apple-branded devices that you own or control, under the usage rules set out in the Apple Media Services terms.
• Maintenance and support for the application are provided by us. Apple has no such obligations to you.
• Warranties for the application are our responsibility. If the application fails to conform to what is stated, you may notify Apple, and Apple will refund the purchase price to you. Apple has no other obligations to you in connection with the application.
• Claims relating to the application are handled by us, not Apple: this covers product liability, the application's compliance with legal requirements, and consumer protection.
• If a third party claims that the application infringes its intellectual property rights, we are the ones who will address that claim.
• By using the application, you confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple Inc. and its subsidiaries are third-party beneficiaries of this Agreement: by accepting it, you agree that Apple has the right to enforce it against you.